{"product_id":"serving-patrons-with-disabilities-perspectives-and-insights-from-people-with-disabilities-paperback","title":"Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities - Paperback","description":"\u003cp\u003eby \u003cb\u003eKodi Laskin\u003c\/b\u003e (Editor)\u003c\/p\u003e\u003cp\u003eEnsuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e bridging the gap between people with disabilities and those without, through empathy, patience, and understanding; \u003c\/li\u003e\n\u003cli\u003e techniques for training staff and overcoming discomfort; \u003c\/li\u003e\n\u003cli\u003e making your library accessible for people with mobility issues; \u003c\/li\u003e\n\u003cli\u003e how to interact with and assist a person with limited sight or hearing; \u003c\/li\u003e\n\u003cli\u003e guidance for interacting with a service animal handler; \u003c\/li\u003e\n\u003cli\u003e advice on library programming for people with learning differences; and \u003c\/li\u003e\n\u003cli\u003e best practices for effective service to patrons who use a speech assistance device. \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":51376160637151,"sku":"9780838937310","price":71.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0813\/8958\/4607\/files\/l4D-FhYEb19780838937310.webp?v=1789214364","url":"https:\/\/blackandbarhe.com\/products\/serving-patrons-with-disabilities-perspectives-and-insights-from-people-with-disabilities-paperback","provider":"Black \u0026 Barhe Bookstore","version":"1.0","type":"link"}