The Disney Institute Books

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  • Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service

    Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service - Hardcover

    Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service - Hardcover

    By The Disney Institute

About The Disney Institute Books

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.