Difficult Conversations: How to Discuss What Matters Most - Paperback

Douglas Stone is a Lecturer on Law at Harvard Law School and a founder of Triad Consulting Group (www.triadconsultinggroup.com). He has worked with a wide range of organizations, corporations, and non-profits, and lectured at Apple, Google, Microsoft, and Pixar. Stone has worked with journalists, educators, doctors, diplomats, and political leaders in South Africa, Kashmir, and the Middle East, and in Geneva with the World Health Organization and UN-AIDS. He has trained senior political appointees at the White House and leaders at the U.S. Departments of Justice and State, and the Nuclear Regulatory Commission. His articles have appeared in many publications including the New York Times, the Harvard Business Review, and Real Simple. He is a graduate of Harvard Law School, where for many years he served as Associate Director of the Harvard Negotiation Project. He is coauthor along with Sheila Heen of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking, 2014). He can be reached at dstone@post.harvard.edu.

Bruce Patton is cofounder and Distinguished Fellow of the Harvard Negotiation Project and the author of Difficult Conversations, a New York Times bestseller.

Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Deputy Director of the Harvard Negotiation Project, and a founder of Triad Consulting Group (triadconsultinggroup.com). Heen often works with executive teams to engage conflict productively, repair working relationships, and implement change in complex organizations. She has consulted to the New England Organ Bank, the Singapore Supreme Court, Greek and Turkish Cypriots, the Arctic Slope Regional Corporation in Barrow, Alaska, and theologians struggling with disagreement over the nature of truth and God. Heen has published articles in The New York Times and the Harvard Business Review and appeared on Oprah, CNBC's Power Lunch, NPR, the Tim Ferris Show, and Shane Parrish's The Knowledge Project. She is coauthor along with Douglas Stone of the New York Times bestseller Thanks for the Feedback. A graduate of Harvard Law School, she is schooled in negotiation daily by her three children. She can be reached at sheen@law.harvard.edu.